Kelvin Kabs 4+

This App used to be better. I’ve used it twice in the last week. 1st time it said my car had been cancelled, when I went back to check the status. It did not pop up or msg me a warning though.

Both times it failed to confirm the booking, tell me when a car was on its way etc. Also, if you are getting off a train & want a taxi there, note that they won’t even try to allocate a car til the time you say the train is due. Not great if you are, perhaps, a loan female wanting to avoid hanging around an unmanned station late at night.

I’m quoted as having to pay less than £13 for my fare so why does the app take almost £20 from my bank within seconds for a “pre-authorised payment”? But though I realise this and decide to cancel the booking within 10 seconds, it still takes 5-10 business days to get my refund into my bank account. This is a scam, total robbery.

I understand that this method is to take into account that there may be diversions which would increase the fare cost, but 9 times out of 10, my fare only costs more because the taxi driver has ignored my instruction that I have had plenty of other drivers follow and then decided to take a longer route that forces us to make a giant circle around local area to get into my street which forces me to pay more.

Enough is enough. If you force this practice, you will continue to lose customers.

Kelvin used to be brilliant... now it’s just full of cheeky operators with zero communication skills, don’t try pay with card if not booked with the app as the drivers will swear and shout at you. List of faults with this “company” goes on. Also make sure you stand at your window as soon as you book as they don’t notify when the car arrives. They will then blame you for not getting a notification.